Log In | Ndax®: | Sign In to Your Account - Log In | Ndax®

Step-by-step sign-in flow

1. Open the official page

Use your browser to go to the official Ndax® sign-in page. Confirm the page uses HTTPS and a valid certificate. Bookmark the page to avoid phishing attempts.

2. Enter credentials

Type your email address or username, then your password. Password managers can help auto-fill safely — but verify the exact domain before auto-filling. If your device is shared, do not save credentials.

3. Two-factor authentication (2FA)

After credentials are accepted, you may be prompted for a second factor. Recommended options in order of strength:

• Hardware security key (FIDO2 / YubiKey)
• Time-based One-Time Password (TOTP) apps like Authenticator or Authy
• SMS code (only if no other choice)

Remember device option

Only choose "Remember this device" on a private, secured device you trust. This shortens future sign-ins but can be a risk if the device is lost.

4. Post sign-in checks

Once signed in, check your recent activity and active sessions. Log out from old or unrecognized devices and update your password if anything looks suspicious.

Sign-in form (example)

<form action="/login" method="post" aria-labelledby="signin">
  <label>Email</label>
  <input type="email" name="email" required />
  <label>Password</label>
  <input type="password" name="password" required minlength="8" />
  <button type="submit">Sign In</button>
</form>

Common issues & fixes

Forgot password

Use the "Forgot password" link on the sign-in page. You'll receive a secure reset email; follow the instructions and pick a strong new password. If you don’t receive the email, check spam folders and email filters.

Account locked

Multiple incorrect attempts may temporarily lock your account. Wait the lockout period or contact support using one of the office links below. Provide identifying information to verify identity; never share your password in support requests.

Authenticator / 2FA not working

If your TOTP codes are out of sync, re-sync your authenticator app using the recovery options. If you lost access to your 2FA device, use your recovery codes or contact support immediately.

Emergency recovery

Keep recovery codes in a secure password manager or offline safe. Recovery codes are one-time use; store them where only you can access them.

Best practices to protect your account

Security is layered. Combine strong passwords, 2FA, hardware keys, regular software updates, and phishing awareness to create a resilient defense. Here are practical tips:

Password guidance

• Use a unique passphrase of at least 12 characters
• Store passwords in a reputable password manager
• Avoid reusing passwords from other services

Phishing awareness

Phishing emails attempt to trick you into revealing credentials. Look for mismatched domains, poor grammar, unexpected attachments, and urgent language demanding action. When in doubt, navigate to the site directly rather than following email links.

Device hygiene

Keep your operating system and browser up to date, run reputable antivirus or endpoint protection on devices you use to sign in, and avoid installing unknown extensions that may capture keystrokes or steal sessions.

Pro tip

Periodically export and review active sessions. Revoke any session you don’t recognize.

Contact support — office links with service times

If you need direct help, use one of these office links. Each link includes the typical service hours in the label so you can pick the most convenient contact. All links below are placeholders — replace with your organization's real contact URLs when deploying.

How to use these links

Click any office link to open a support conversation or ticket form. Provide the ticket ID you receive to speed up follow-up. Never share your full password in support tickets; support will never ask for it.